FREQUENTLY ASKED QUESTIONS

Do you ship internationally?

Yes, we ship internationally via DHL Express. Please allow 1–2 business days for processing, after which you will receive a tracking number to follow your shipment.

Do you ship within Cameroon?

Yes, we offer nationwide delivery within Cameroon. Orders are typically delivered same day or next day, depending on your location.

Where are you located?

We are an online-based brand. Our warehouse is located in Mile 18, Buea, but all orders and transactions are done through our website.

How do I place an order?

Browse our website, add your items to the cart, and follow the checkout process. Once complete, you’ll receive an order confirmation via email or WhatsApp.

How can I pay for my order?

We accept both local and international payments. You can pay with Stripe (card payments), MTN Mobile Money, or Orange Money via our secure payment system.

How do I know my size?

Every product page includes a size chart. Most of our pieces are true to size. For stretchy fabrics, you may consider sizing down for a more fitted look.

Can I track my order?

Yes. Once your order is processed and shipped, you will receive a tracking number via email or WhatsApp.

Do you offer returns or exchanges?

For national orders: We accept exchanges for unworn items in their original condition.  - For international orders: We do not offer size exchanges, so please ensure you order the correct size. However, if you receive a defective item, we will provide a return address. Once received, we will send you a replacement item at no extra cost.

Can I cancel or change my order after placing it?

Yes — but only if your order has not yet been processed. Once processing begins, cancellations and changes are no longer possible. Please contact us as soon as possible.

Do you restock sold-out items?

Yes. Some sold-out pieces will be restocked depending on demand. Follow us on social media or subscribe to our newsletter to stay informed.

CONTACT US FOR ANY QUESTIONS

Need help with your order? Have a question about sizing, pre-orders, or just want to say hi? We’re here for you — like your favorite big sister, but with better taste in everyday wear.