Return And Refund Policy

Do you need to return your purchase?

We’re here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please send us an email sales@rarejane.com

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Any underwear garments. (Including socks)
Perfumes that do not have their original plastic seal in tact
Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Bundles/Multipacks: Bundle products must be returned as a complete unit, including all individual items, tags and the original packaging that was included in the bundle. If any individual items are missing or damaged, the return may be subject to rejection.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.